RETURN AND REFUND POLICY
Due to the personalized nature of our items, returns will not be accepted and refunds will not be issued. If you are not satisfied with your order, please reach out and we will do what we can to make it right. All custom orders have a design draft sent to the customer to be approved before anything is finalized, any changes or mistakes need to be resolved at that point.
We ship using USPS and all orders will come with tracking and insurance. In the event your goods arrive damaged, please contact me immediately and start a claim with USPS.
CLOTHING CARE INSTRUCTIONS
When washing your customized item of clothing, please turn the piece inside out. Machine wash on COLD, and tumble dry on low or air dry. Please do not use fabric softeners or bleach, and do not dry clean or iron.
TUMBLER CARE INSTRUCTIONS
Handwash only with care.
If the cup is dropped, please note the seal may be broken and your cup may not keep drinks hot/cold properly.
Do not freeze, microwave, or otherwise subject to extreme temperatures. These are made for normal liquids at hot and cold temperatures and should not be left out in cold weather or hot cars.
Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Wix to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with law: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Ceaira Rigmaiden, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org
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